Cancellation and Rescheduling Policy
At our practice, we are deeply committed to providing quality care and ensuring all our clients have access to appointments. To make this possible, and to allow other clients the opportunity to fill available times, we have a clear cancellation and rescheduling policy in place.
- More than 48 hours’ notice: No fee incurred
- 24-48 hours’ notice: 50% of the session fee.
- Less than 24 hours’ notice: Full session fee
Below are examples for further clarity on how this policy applies:
For a Wednesday appointment:
- Cancel by Monday morning: No fee incurred
- Cancel on Monday (after midday) - Tuesday morning (before midday): 50% of session fee
- Cancel on Tuesday (after midday): Full session fee
For a Thursday appointment:
- Cancel by Tuesday morning: No fee incurred.
- Cancel on Tuesday (after midday) - Wednesday morning (before midday): 50% of session fee
- Cancel on Wednesday after midday: Full session fee
For a Friday appointment:
- Cancel by Wednesday morning: No fee incurred
- Cancel on Wednesday (after midday) - Thursday morning (before midday): 50% of session fee
- Cancel on Thursday after midday: Full session fee
Rebates are not provided for late cancellation or non-attendance fees.
We understand that unexpected situations can arise, and we’ll do our best to assist where possible. If you wish to request an exemption to our policy for unforeseen circumstance , please email a written request to the Operations Director at info@psychwellconsultants.com.au
We offer reminders via SMS (4 days prior). Zoom sessions are available if you are unable to attend in person.