FAQs:

Your Questions Answered

Navigating mental health services can feel overwhelming. To help you make informed decisions, we’ve compiled answers to the most frequently asked questions about PsychWell’s services, processes, and offerings.

Book An appointment

Getting Started

You can book an appointment by:

Due to high demand, you may be placed on a waitlist. Rest assured, we will contact you as soon as an appointment becomes available.
Yes, we recommend booking three to four follow-up sessions when securing your first appointment to ensure consistency and availability.

Yes, we require:

  • Full fee payment for initial counselling and assessment appointments.
  • Post initial sessions, we can process credit card payments on the day of your appointments.

Therapy Services

We provide a wide range of therapeutic services, including:
  • Individual Therapy: One-on-one sessions for personal growth and mental health concerns.
  • Couples Therapy: Helping partners improve communication and resolve conflicts.
  • Therapy for Child & Adolescent Therapy: Supporting younger clients with age-appropriate approaches.
  • EMDR therapy: A trauma focused therapy that uses guided eye movements to help the brain process and release distressing memories
Our therapists address a variety of concerns, including:

  • Anxiety, depression, and stress

  • Trauma and PTSD

  • Relationship challenges

  • Grief and loss

  • Work-related stress

  • Parenting and family issues

  • Anger management

  • Personal development

Eye Movement Desensitisation and Reprocessing (EMDR) is a trauma-focused therapy that uses guided eye movements to help the brain process and release distressing memories. It’s particularly effective for PTSD and other trauma-related conditions.
Yes, we provide trauma-informed counselling and assessments for young people in out-of-home care. Sessions can take place in schools, outdoor locations, or other non-clinical settings for added flexibility.

Assessments and Testing

We offer:

  • ADHD and Autism Spectrum Disorder (ASD) assessments.

  • Cognitive and educational assessments, such as WISC-V and WIAT.

  • NDIS assessments and reports.

  • Foster care and behavioural assessments.

Our process includes:

  1. Clinical interview to gather background information.

  2. Psychometric and cognitive testing using validated tools.

  3. Detailed report with diagnosis and actionable recommendations.

If your child is struggling with academics, behaviour, or social interactions, an assessment can provide clarity and guide interventions. Tools like the WISC-V and Conners CBRS help identify cognitive and behavioural challenges.
Assessment fees vary, you can call us with any questions about your assessment needs and we will provide our fee schedule.

Specialised Programs

Biofeedback uses sensors to provide real-time feedback on physiological states like heart rate. It helps clients develop self-regulation techniques to manage stress, improve focus and memory as well improve performance.
These programs combine mindfulness, meditation, breathwork, and somatic experiencing to support relaxation, trauma recovery, and emotional resilience.
Cogmed is a neuroscience-based program designed to improve working memory and attention. It’s evidence-based and ideal for individuals with ADHD or attention challenges.

Plant Medicine Preparation & Integration

This service supports individuals who have independently experienced plant medicine journeys. We provide a professional and safe space to process and integrate these experiences.
No, we do not provide or endorse plant medicines. Our role is to support preparation and integration for those who have already accessed these treatments elsewhere.

NDIS and Workplace Services

We provide assessments, therapy, and behaviour support plans tailored to NDIS participants. Our services enhance psychological capacity, improve communication, and promote independence.
Yes, we provide:

  • Psychological Functional Assessments: Evaluating an individual’s ability to perform work tasks.

  • Vocational Capacity Assessments: Identifying transferable skills and employment opportunities.

Booking and Logistics

Once your appointment is confirmed, you’ll receive:

  • An email with your appointment details.

  • Two forms to complete online.

We recommend submitting these forms before your first session.

To ensure we provide the best possible care for all clients, we require 24-48 hours’ notice if you need to reschedule or cancel an appointment.

The following cancellation fees apply:

  • More than 48 hours’ notice: No fee incurred
  • 24-48 hours’ notice: 50% of the session fee
  • Less than 24 hours’ notice: Full session fee

Below are examples for further clarity on how this policy applies:

For a Wednesday appointment:

  • Cancel by Monday morning: No fee incurred
  • Cancel on Monday (after midday) – Tuesday morning (before midday): 50% of session fee
  • Cancel on Tuesday (after midday): Full session fee

For a Thursday appointment:

  • Cancel by Tuesday morning: No fee incurred.
  • Cancel on Tuesday (after midday) – Wednesday morning (before midday): 50% of session fee
  • Cancel on Wednesday after midday: Full session fee

For a Friday appointment:

  • Cancel by Wednesday morning: No fee incurred
  • Cancel on Wednesday (after midday) – Thursday morning (before midday): 50% of session fee
  • Cancel on Thursday after midday: Full session fee
Yes, many of our services are eligible for Medicare rebates with a GP referral. We also accept private health insurance and NDIS funding.

Still Have
Questions?

We are here to help. If your query is not covered here, please do not hesitate to reach out.

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